Related Articles
Why Sales and Service Training Fails
Have you ever tried to lose weight? Have you ever tried to lose weight unsuccessfully? I have done both which seem to be tied together. When I try to lose weight, I am also unsuccessful. Oh, sure I lose a couple of pounds the first week. But then the siren’s song of fried chicken calls me and I am drawn to it like a moth to a flame. Is it because I don’t know how to lose weight? No! I know exactly how to lose weight. In fact, if you don’t know how, take notes because this works 100% of the time. Here we go… more...
The Difference between Sales and Service Culture and Sales and Service Environment
Not a week goes by without receiving a call that takes the following path, “Mike, we already have a sales and service culture, but we wanted to talk with you about how you might be able to “ramp things up for us.” I then say, “Tell me about your sales and service culture.” The future client responds by saying, more...
Have you ever heard a manager say, “I feel like I’m running a day care center?” There is a good reason when the manager says this. The employees are acting like children! How does this happen? I believe the primary reason is that we, managers, have a tendency to act as if we are the employees’ parent rather than their coach. Take a look at the model below. more...
You Don’t Talk About Things You Don’t Understand…Unless You’re My In-Laws
Over the years I have found that most people will not get involved in a conversation that will verify they are ignorant about the subject under discussion. This excludes certain people, such as those from your spouse’s family, who are clearly ignorant about many things but have an opinion about most everything. Additionally, they have suggestions about what you should do, while many of their family have either been incarcerated or in a segment of The Jerry Springer Show. more...